Privacy Notice

Who are we ?

Titania Living Ltd registered office is at Titania Living Ltd, St Mary’s Barn, Somerton Road, Ardley, OX27 7PF, United Kingdom.  We are a company registered in England and Wales under Our company number is 08686449

 

What information do we have about you ?

We process your personal data to meet our legal and contractual obligations and to provid you with our products and services. 

 

The personal data we collect about you is as follows :

  • on site browsing behaviour, inclusive of pages viewed, IP and browser details
  • name, email, telephone number and any stated preferences
  • company details, if provided
  • address, payment details and any other information given to enable the        fulfilment of orders and returns
  • any communication between us including emails, chat messages and telephone calls
  • any other data entered into our website 

 

How do we collect information ?

  • through the online forms on our websites
  • your browsing behaviour on our websites
  • when you contact us over email, telephone or online chat
  • when we meet you at a trade or retail event

 

How will we use your information?

  • taking orders, taking payment, fulfilling orders and returns 
  • tracking and analysing browsing behaviour to improve our performance
  • responding to customer queries 
  • analysis for marketing purposes
  • tracking and analysing browser behaviour, for data analysis for forecasting and reporting

 

Can I restrict the processing of my data ?

Yes, please contact us if you have any specific requirements.

 

Can I withdraw my information ?

Yes, you have the right to request that we delete some of the data we hold about you.   Whilst we will stop using your personal data for marketing,  we will retain

  • your name and email, in order to store the deletion request
  • your order data as require for accounting purposes
  • your communication with us 

For how long will you keep data ?

Your personal data will be retained until you choose to remove it but data about orders and communication will be held indefinitely as legally required.

 

Is my data secure ?

We take data privacy seriously and take every reasonable measure to protect and secure your information.  We will never share your data with a third party unless it is for the specific purpose of processing an order or fulfilling a request you have made.  As such we may need to share your information with a delivery company or Paypal, for example.  

 

Will I receive marketing communication ?

You will receive email marketing only if you have opted in to hear from us.  You have the right to opt out at any time.  Please see the unsubscribe button at the bottom of our emails.